Frequently Asked Questions

Here are some common questions we receive from our patients.

Answers to Your Questions

How Does it Work?

Our service provides a means where you can connect with a doctor online from your phone, tablet, or computer. Just send us an email request, and we’ll get back to you with an appointment time.

How do I book an appointment?

You can send us an appointment request using the Medicuro App (available on iOS & Android), or use the booking form on this website. Click here to book an appointment.

What types of conditions can be diagnosed?

We can safely and accurately diagnose most of the common issues through your virtual visit, and provide timely treatment suggestions including prescriptions. Some examples: cuts & abrasions, medication refills, sprains and strains, respiratory infections, dehydration, insomnia, sinus infections, skin conditions, fever & flu, colds, sore throat, migraines, earache & body aches, bites or stings, and much more. Click here to learn more. 

How can I pay?

If applicable, we’ll email you an invoice which can be paid online using a credit or debit card. All invoices must be paid before an appointment is confirmed.

Who are the people who will be treating me?

We are a team of medical specialists working in Newfoundland and Labrador. Our team is acutely aware of the needs and healthcare challenges facing the people of this province.
Our goal is to address those needs and remove the ongoing barriers to primary healthcare in Newfoundland and Labrador.

Can I get a new prescription or refill?

Yes, we can prescribe medications online during your appointment. We can arrange to have your prescription forwarded to the pharmacy of your choice.

Disclosure to Users Regarding Privacy

Medicuro is committed to ensuring your information is private and secure. If using the chat option to initiate an appointment, do not disclose any medical information, rather simply request an appointment. A Registered Nurse will help you arrange your appointment but will also redirect you of any other information is shared by asking you to not do so.

Users are responsible to ensure they are in a private setting when having their online appointment. Medicuro cannot be responsible for where you choose to have your appointment, the usage of shared email and internet accounts, or the security of your internet connection including wifi.
To view our privacy policy, click here.


Serving thousands of patients across Newfoundland & Labrador since 2019!

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Our Team

The Medicuro team consists of experienced, local professionals including physicians, nurses, counsellors, and many other specialists.

"Leading innovation in healthcare in Newfoundland & Labrador."